On the Off-Boarding dashboard for your team members, you have the option to Undo Termination or Re-hire an off-boarded team member. Follow the guide below to select the right option.
First, use the Off-Boarding Progress guide here to help you understand where you are in the process and make informed decisions. You'll make your decision on this screen:
Re-hire
Re-hire if you HAVE issued an ROE*.
Re-hiring will put the team member back in your Active team dashboard with their EI record reset. The most important factor that determines a rehire scenario is if a Record of Employment (ROE) has been submitted to Service Canada for this person. If it has, then you should rehire the team member. Their YTD information will remain the same (if they have any), but their EI record will be reset because the information has been sent to Service Canada already.
Selecting Rehire will remove any previous ROE from the program.
Typically, when your Off-Boarding Progress is completed (green), this is an indication that the ROE has been submitted. If you submitted it manually, you entered a confirmation number. If you submit it electronically, the progress bar will show as completed once Service Canada accepts it.
*Exception" If you are using our Reverse Pay Run feature and need to make an employee active again to reverse their pay or another employee's pay, you should NOT rehire. If changing a previous pay for this employee, undo the termination instead, perform the reversal, and off-board again. You can use the new data on the ROE to make a manual amendment on the Service Canada website.
Undo Termination
Undo Termination if you HAVE NOT issued an ROE.*
Undo Termination will put the employee back into your Active team dashboard as if they have never been terminated. Typically, you would use this if you have not issued an ROE to Service Canada and must go back to complete a final payment for an employee. Their EI data and YTD will remain exactly as before you started off-boarding them.
*Note: if you Undo Termination and have issued an ROE or if you Re-hire and have not issued an ROE, you may need to make manual changes to the ROE or on ROEWEB directly for any discrepancies.
*Note: if you've run the Offboarding Assistant for the employee you are looking to undo the termination, the Offboarding Assistant record will be lost. Please be sure to download a copy of the PDF result prior to undoing the termination. After undoing the termination, if you intend to use the Offboarding Assistant once again, results will not change in most cases provided that the reason for and date of termination remain the same as the original termination. Re-running the Assistant will incur another charge.