This feature is currently available on plans with ePay activated. Additional fees will apply for corrections / reversals. If you want to sign up for ePay to gain access to this service you can follow the link HERE.
Prior to finalizing a pay run, you can go back at any stage to make fixes, correct errors or adjust figures. After a pay run is finalized, however, this is considered a committed transaction and should not be modified.
In some cases, you may need to modify a finalized pay run. The undo and reverse features allow you to make changes when needed.
How to undo a pay run
- Navigate to the Pay Run History report
- Select REVERSE for the pay run you wish to modify
- You will be prompted to either undo the entire run or select the employees you wish to modify.
- IF any employees in this pay run have been terminated you will need to Undo or Rehire the employee. You will need to do this even if the terminated employee(s) are not ones to be reversed.
- Undo-ROE has NOT been submitted to Service Canada.
- Rehire-ROE HAS been submitted to Service Canada.
Undo the Entire Run
When you Click Undo the Pay Run you will be taken directly to the Payments step of the pay run where all payments have been reversed. The fees will show for the reversal and when the debit for those fees will take place. All you have to do is click Finish this pay run.
All active employee payments will be stopped as well as remittances. If they have not debited yet, it will cancel the debit. If they have been debited the funds will be returned within 7-10 business days.*
Correct Specific Employee(s)
When you choose to correct specific employees you will be taken to the Undo Earnings step of the pay run.
Select the employees you wish to correct and click Undo Selected Employees
**If you want to review the entire corrected pay slip, select the employees and click the Journal button to download the PDF before clicking Undo Selected Employees.
The fees will show for the reversal and when the debit for those fees will take place. All you have to do is click Finish this pay run.
All active employee payments will be stopped as well as remittances. If they have not debited yet, it will cancel the debit. If they have been debited the funds will be returned within 7-10 business days. *
If you are not set up for electronic payments and remittances you can perform this action anytime within the current calendar year. You cannot perform this action once you have closed a year.
If the funding for your pay run has already been processed, but no staff credits have been sent, this process will redirect funds back to your business banking account on file (including net employee payments and associated tax withholdings) in 7-10 business days. This feature is not available if the electronic payments are completed. Please contact us to engage a specialist to assist if payments have already been processed.