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How to Setup ePay Account

Switching to electronic payments streamlines payroll, business payments, and government remittances.
ePay is fully integrated with payroll and business payments and allows you to perform tasks such as reversals and auto submission of ROEs and tax forms.

Required Documents

Gather the following documents before starting the registration process:

Business registration (one of the below):

Incorporation documents
Business registration documents.

Bank verification (one of the below):

A void cheque.
Image of a processed and cleared cheque
Letter from your branch manager

Identification (two for each required signatory):

Valid Canadian driver's license
Valid Canadian passport
Valid Canadian permanent resident card

Documents must be in the following formats:

jpg, .jpeg, .png, .gif, .tiff, .bmp, .svg, .pdf.

ePay Registration Walkthrough

A. Click Direct Deposit Sign Up.

B. Click Next to begin the application process.

Application Process

C. Verify company details.

D. Click Add Document.

Company Details Page

Provide a description and upload your business registration document.

E. Click Add Document.

Add Document

The uploaded file will reflect in the documents section.

F. Click the next.

Uploaded document

G. Enter your company banking details.

H. Click Add Document.

Provide a description and upload your bank verification document.

I. Click Add Document.

The uploaded file will reflect in the Documents section.

J. Click Next.

K. Fill out the name of the authorized signing authority for the account.

L. Add Documents for authorization.

Provide a description and upload 2 pieces of identification for EACH required signatory on the account

M. Click Add Document.

The uploaded files will reflect in the Documents section

N. Click Next.

O. Enter payee information and payment method. There is a $55 (plus taxes) non-refundable registration fee to set up.

P. Click Add Card.

The card details will reflect in the Saved Cards section, you can also add more cards.

Q. Click Pay & Review.

R. If you are signing authority, choose I am an authorized signing officer for this bank account.

S. Sign in the box.

T. Click Next.

U. If you are not the signing authority, click I need to send this application to the signing officer for this bank account.

If you signed as the authority, a small micropayment will be sent to your bank account for verification. If you are not the signing authority you will need to send the signed document back to our team after the signatory has signed it. Instructions for secure upload can be found HERE. Once the documents have been received your client will get a small micropayment into their bank account.

V. Enter the verification amount sent to your bank account.

W. Click Submit.

X. Click Verify Account.

Congratulations! Your application is now fully submitted for processing.

Next Steps on the Application Process

PaymentEvolution will send a verification email explaining how to verify and finalize ePay on your Account. Once your application is fully submitted, it will be processed within five business days. After approval of your application, you will receive notice by email that your account has been activated, and you will be able to process electronic payments in your account.

Frequently asked questions

Why do I need to provide bank verification and identification for this service?

Since we are dealing directly with your bank account, we need to verify that you are the signing officer for the account and have the ability to delegate us to make payments from that account. This requires us to gather physical confirmation (i.e. billing statements, incorporation papers and photo ID). All this information is used only to verify your identity and establish the e-Pay service. We treat this information as highly sensitive and private per our privacy policy. We will never sell or rent your personal information to others.
 

Who can I pay using this service?

You can make payments to any domestic Canadian dollar bank or credit union account, both business and personal. In addition, you can make remittance payments to the Canada Revenue Agency and Revenu Québec.
 

If I change bank accounts, do I need to apply again?

Yes, a new application is necessary if you wish to add a new account or any additional accounts to your profile.
 

Can I still process the occasional cheque in my account?

Yes, if your plan supports cheques, you can still issue the occasional cheque payment.

How are fees calculated for electronic payments?

For most plans, there is a fee per transaction. For payroll payments, the debit and credits count as transactions. If you are paying five employees, the number of transactions would be six (one withdrawal from your corporate bank account and five payments to your employee bank accounts.) For business payments, the fee is per business payment. If you were paying five vendors, the fee would be for five business payments. The fee is per remittance collected (typically per pay run) for most plans for remittance payments.

What is a micropayment?

A micropayment is a small deposit (usually under $2.00) sent to your bank to verify your entered information and confirm you have access to the bank account. The amounts are not standard (i.e. our support team will not know the amount sent to you), and you will need the exact amount to complete the ePay setup process.  
 

What should I do if I do not receive the micropayment?

Not receiving the micropayment typically means you have entered incorrect bank details. If we receive a rejection, you will get an email to contact support to discuss your options. If you do not receive the payment and do not get a rejection notice, please contact support for assistance.
 

How long does it take to receive a micropayment?

You will receive micropayments within one to two business days.