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A: We use secured sites to send or receive any attachments.  To securely send us a file, please follow these instructions;

  1. Go to help.paymentevolution.com and click Create Case at the bottom of the page
  2. You will be prompted to Sign in or Register.  This is not your PaymentEvolution sign in, the helpdesk is a separate site, so if you have not registered for this previously, please do so now.
  3. If you click on Register and it prompts you that your email already exists, go back to Sign in and click Forgot your password?  You will receive an email with a link to reset it. 
  4. Once you are logged in you can start filling in what your case is about
  5. Add any attachments at the bottom and click Submit when you are ready to send
  6. You will receive an email with your case number.  You can reply from the email or sign in to the portal if you need to send more attachments.
  7. You can find your case under My Support.  
  8. Click on the case number to add a comment or view.



     

 

 

 
 
 
 
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