This feature is currently available on plans with ePay activated. Additional fees will apply for corrections / reversals. If you want to sign up for ePay to gain access to this service you can follow the link HERE.
Prior to finalizing a pay run, you can go back at any stage to make fixes, correct errors or adjust figures. After a pay run is finalized, however, this is considered a committed transaction and should not be modified.
In some cases, you may need to modify a finalized pay run. The undo and reverse features allow you to make changes when needed.
How to undo a pay run
A. Navigate to Reports
B. Select Pay Run
C. Then Pay Run History
D. Select Reverse for the pay run you wish to modify.
You'll be prompted to either undo the entire run or select the employees you'd like to modify.
If any employees in this pay run have been terminated, you will need to Undo or Rehire the employee. You will need to do this even if the terminated employee(s) are not ones to be reversed.
Undo-ROE has NOT been submitted to Service Canada.
Rehire-ROE HAS been submitted to Service Canada.
E. Select Entire run or Specific Employee. First, we're going to select Entire Run.
When you click Undo the Pay Run, you will be taken directly to the Payments step of the Pay Run, where all payments have been reversed. The fees will show for the reversal and when the debit for those fees will take place.
F. click Finish this pay run.
All active employee payments will be stopped as well as remittances. If they have not debited yet, it will cancel the debit. If they have been debited, the funds will be returned within 7-10 business days.*
Correct Specific Employee(s)
G. Now we're going to click Specific Employees.
H. Select the employees you wish to correct and click Undo Selected Employees
**If you want to review the entire corrected pay slip, select the employees and click the Journal button to download the PDF before clicking Undo Selected Employees.
The fees will show for the reversal and when the debit for those fees will take place.
I. Click Finish this pay run.
All active employee payments will be stopped as well as remittances. If they have not debited yet, it will cancel the debit. If they have been debited, the funds will be returned within 7-10 business days. *
If you are not set up for electronic payments and remittances, you can perform this action anytime within the current calendar year. You cannot perform this action once you have closed a year.
Regarding CPP Updates
Please note that if one of your employees makes over a certain amount, their CPP may be off, and you should run a PIER report before year-end. If this is the case, you will see this message when trying to reverse a pay run:
If the funding for your pay run has already been processed, but no staff credits have been sent, this process will redirect funds back to your business banking account on file (including net employee payments and associated tax withholdings) in 7-10 business days. This feature is not available if the electronic payments are completed. Please contact us to engage a specialist to assist if payments have already been processed.