A:We use secured sites to send or receive any attachments. To securely send us a file, please follow these instructions;
Step 1 Go to help.paymentevolution.com and click Create Case at the bottom of the page
Step 2 You will be prompted to Sign in or Register. This is not your PaymentEvolution sign in, the helpdesk is a separate site, so if you have not registered for this previously, please do so now.
Step 3 If you click on Register and it prompts you that your email already exists, go back to Sign in and click Forgot your password? You will receive an email with a link to reset it.
Step 4 Once you are logged in you can start filling in what your case is about
Step 5 Add any attachments at the bottom and click Submit when you are ready to send
Step 6 You will receive an email with your case number. You can reply from the email or sign in to the portal if you need to send more attachments.
Step 7 You can find your case under My Support.
Step 8 Click on the case number to add a comment or view