The PaymentEvolution service is a cloud-base solution. Any data you enter into the service is stored securely in our data-centers and replicated (securely) to redundant centers for backup and resiliency. The following table outlines where we store the various types of data sent to the PaymentEvolution service:
| Data Type | Description | Location |
|---|---|---|
| Payroll data | Any data pertaining to payroll - including salary information, pay rates, tax information, employee profiles, bank information and data that you send via https://secure.paymentevolution.com | East and West data-centers in CANADA. Data is NOT sent to other geographies |
| Benefits data | HSA, insurable products and associated data via https://secure.paymentevolution.com | East and West data-centers in CANADA. Data is NOT sent to other geographies |
| HX Data | Data sent via https://secure.paymentevolution.com | East and West data-centers in CANADA. ML models (non-PII) performed in USA |
| Help forum, support tickets | Any data you send via https://help.paymentevolution.com or via email to support@paymentevolution.com |
Help desk and knowledge base: CANADA Case data, attachments: CANADA Chat history: CANADA and USA Email: CANADA Twitter DM: USA Instagram: USA Facebook: USA |
| Voice | Calls made to our various telephone numbers | All calls are terminated in CANADA. Metadata regarding these calls are maintained in CANADA, ML models are performed in USA |