Answers to the most commonly asked support questions

• Q: How do I Update my PAD Max?
• Q: How do I securely send my files?
• Q: Where is my data stored?
• Q: How do I open an attachment link?
• Q: How do I get started?
• Q: How do I add/Edit employees?
• Q: How do I set up Paychequer for my employees?
• Q: How do I set up direct deposit and remittance payments?
• Q: What is the turnaround time for direct deposit?
• Q: What if I miss the cutoff?
• Q: I clicked Run Payroll but my employee doesn’t show up in the list
• Q: How can I add an additional tax deduction for my employee?
• Q: Can I create custom deductions/benefits?
• Q: Can I create custom earnings?
• Q: My tax deductions look different, why?
• Q: I made a mistake, can I edit or delete my payroll once finalized?
• Q: How do I terminate an employee and create an ROE?
• Q: What is a Pay Period versus a Remittance Period?
• Q: When should I close my remittance period?
• Q: What Reports should I be using?
• Q: Where can I learn more?