Logo
Features  Payroll  Benefits  Business Payments  PayChequer  ePay
Pricing  Business Plans  Accountants
Resources  Blog  Developers  Glossary  Integrations & Add-ons  Payroll Calculator  Press Room  Seminars  USA Payroll
Accountants  Plans  Evolv
Community Submit a request
Sign in

PaymentEvolution Help Centre

New to PaymentEvolution? Easy steps to get started Get Started

  1. PaymentEvolution Support
  2. FAQ's

FAQ's

Follow New articles New articles and comments

Answers to the most commonly asked support questions

  • Q: How do I Update my PAD Max?
  • Q: How do I securely send my files?
  • Q: Where is my data stored?
  • Q: How do I open an attachment link?
  • Q: How do I get started?
  • Q: How do I add/Edit employees?
  • Q: How do I set up Paychequer for my employees?
  • Q: How do I set up direct deposit and remittance payments?
  • Q: What is the turnaround time for direct deposit?
  • Q: What if I miss the cutoff?
  • Q: I clicked Run Payroll but my employee doesn’t show up in the list
  • Q: How can I add an additional tax deduction for my employee?
  • Q: Can I create custom deductions/benefits?
  • Q: Can I create custom earnings?
  • Q: My tax deductions look different, why?
  • Q: I made a mistake, can I edit or delete my payroll once finalized?
  • Q: How do I terminate an employee and create an ROE?
  • Q: What is a Pay Period versus a Remittance Period?
  • Q: When should I close my remittance period?
  • Q: What Reports should I be using?
  • Q: Where can I learn more?

Trusted by thousands of businesses, PaymentEvolution is Canada's largest and most loved cloud payroll and payments service. Accountants, bookkeepers and financial institutions in Canada rely on us for payroll expertise and payroll services for their clientele. We're bringing innovation and simplicity back into the Canadian payroll market — from new ways to pay your employees to our open developer program. We're making it easier for you to process your payroll and give your employees a great experience with their payslips.

Contact

 +1-647-776-7600

  Mon-Fri 9am-5pm ET

More

  • Business Plans
  • Accountant Plans
  • Developers / API
  • Employee Access
  • Electronic Payments
  • Seminars
  • Add-ons
  • Product Blog
  • About / Contact Us
  • Press Room
  • Help

Services

  • Payroll Software
  • PayChequer
  • Business Payments
  • ePay
  • Benefits

Tools

  • Free Payroll Calculator
  • Glossary

Connect

  •  LinkedIn
  •  Facebook
  •  Twitter

© PaymentEvolution Corporation