Updated May 14, 2020
Switching to electronic payments streamlines payroll, business payments and government remittances.
With the ePay service, adding electronic payments has never been easier. To get started, login to your account, and click the "sign up" link for direct deposit in your dashboard.
*If you are adding a new or additional account go to SETTINGS>COMPANY PROFILE>PAYMENTS POFILE and click +Add
Documents you'll need
Make sure you gather the following documents to begin your application:
Documents must be in the following formats:
- Incorporation documents
- Business registration documents
- A void cheque or
- Image of a processed and cleared cheque or
- Letter from your branch manager
- Valid Canadian driver's license
- Valid Canadian passport
- Valid Canadian permanent resident card
Once your application is fully submitted, it will be processed within 5 business days. If we require any further information, we'll be in touch. Once your application is approved, you will receive a notice via email that your account has been activated and you'll be able to process electronic payments in your account.
Frequently asked questions
Why do I need to provide bank verification and identification for this service?
Who can I pay with this service?
Payments may be made to any domestic Canadian dollar bank or credit union account (business or personal). In addition, remittance payments may be made to the Canada Revenue Agency and Revenu Québec.
If I change bank accounts, do I need to apply again?
Yes, a new application is necessary if you wish to add a new account or add any additional accounts to your profile.
Can I still process the occasional cheque in my account?
Yes, if your plan supports cheques, you can still issue the occasional cheque payment.
How are fees calculated for electronic payments?
For most plans there is a fee per transaction. For payroll payments, the debit and credits count as transactions. If you are paying 5 employees, the number of transactions would be 6 (one withdrawal from your corporate bank account and 5 payments to your employee bank accounts). For business payments, the fee is per business payment. If you were paying 5 vendors, the fee would be for 5 business payments. For remittance payments, the fee is per remittance collected (typically per pay run) for most plans. If you want to learn about our all inclusive plans please reach out to us and we are here to help.
What is my lead time for direct deposit?
Lead times will vary by Bank, Plan Type and Industry. Here's a chart that breaks it down
National Bank (006)
All other banks (if plan is Accountant Basic, Green or B22)
3 day (if plan is B+ and Accountant Advanced / EVOLV)
All other banks (not listed above)
*All accounts have the option to use Wire Transfer or Bill Payment to fund their payroll with a 2 day lead time. You just need to send us the money rather than us debiting it from your bank (Fee will apply for this service).
The ePay service is fully integrated with payroll and business payments. Just set the recipient's pay to direct deposit and they'll receive funds electronically in their designated bank or credit union account - they will thank you for it!