A: Here are 4 reasons this could happen:
1. Pay Frequency: This may happen if you are trying to process payroll for a pay cycle that is different than your employee (i.e. you are trying to process a biweekly pay run and your employee is set for semi-monthly). Check to see if your employee is setup for the same pay cycle as the one you are processing.
Login to your account, go to EMPLOYEES>PROFILE>PAYROLL PAY DETAILS>APYMENT STRUCTURE and adjust if necessary and click SAVE
2. Hire Date: You may be trying to process a payroll for an employee before their hire date - go to EMPLOYEES>PROFILE>EMPLOYEE MANAGEMENT check their profile to see if the hire date is before/during the pay run. The system only displays the employees who are eligible to be paid during that period - an incorrect pay cycle or hire date will cause them to be excluded. Adjust the date and click SAVE if necessary.
4. Pay Rate: You have not entered a pay rate on the employee's Payment Structure section on the Payroll page of their profile, which is required. Please enter a pay rate and save.
** In ALL cases you will need to restart your pay run to get the employee in after you make your changes.