Here are 4 reasons this could happen:
1. Pay Frequency: This may happen if you are trying to process payroll for a pay cycle that is different than your employee (i.e. you are trying to process a biweekly pay run and your employee is set for semi-monthly). Check to see if your employee is setup for the same pay cycle as the one you are processing.
A. From the left-hand menu, select Employees.
B. Click the Ellipses of the employee you’d like to check.
C. Select Profile.
D. Click on Payroll.
E. Click Pay Structure.
E. Click Pay Structure.
D. Click on Payroll.
E. Click Pay Structure.
F. Adjust the pay details if necessary.
G. Click on Save.
2. Hire Date: The system shows only eligible employees for payment during the selected period. If any of your employees’ names are missing during the pay run, you need to review their hire date and pay cycle alignment.
A. From the left-hand menu, select Employees.
B. Click the Ellipses of the employee you’d like to check.
C. Select Profile.
D. Click the Employee Management.
E. Select Date of Hire.
3. Pay Type: They are set to wrong pay type. An employee set to "salaried" will only show up on Salaries page. An employee set to "time-based" will only show up on the timesheets page.
A. From the left-hand menu, select Employees.
B. Click the Ellipses of the employee you’d like to check.
C. Select Profile.
D. Click on Payroll.
E. Changing to the right Type of Employee.
F. Click on Save.
4. Pay Rate: You have not entered a pay rate on the employee's Payment Structure section on the Payroll page of their profile, which is required. Please enter a pay rate and save.
Note: In all cases you will need to restart your pay run to get the employee in after you make your changes.
A. From the left-hand menu, select Employees.
B. Click the Ellipses of the employee you’d like to check.
C. Select Profile.
D. Click on Payroll.
E. Click Pay Structure.
F. Adjust the Pay Rate.
G. Click on Save.